Refund Policy

This Refund Policy applies to purchases of ResearchHub Intelligence, operated by Abdulgafar Uthman.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase — a monthly subscription or a one-time credit pack — you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with the email address used for the purchase, or contact us at support@researchhub.dev and we will arrange it with Paddle for you. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

What happens to your credits

When a purchase is refunded, the credits granted by that purchase are removed from your balance and your account returns to the Free plan allowance. Credits already spent on completed AI work are not restored.

Failed AI requests

Separately from purchase refunds, if an AI request fails, the credits held for it are returned to your balance automatically — you are never charged credits for work that did not complete.

Cancelling a subscription

You can cancel at any time from your billing portal or through paddle.net. Cancellation stops future renewals and your plan stays active until the end of the period you have already paid for.

Questions

Contact Abdulgafar Uthman at support@researchhub.dev. Paddle's own policy is available at paddle.com/legal/refund-policy.